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Frequently Asked Questions

Welcome to our FAQ Page

Packaging

Absolutely.  

  • Boxes are made from recycled materials and can be recycled
  • Paper tape is used, which can be composted or recycled so you don't need to remove.
  • Protective stuffing - the padding that keep your products safe while in transit are also made from recycled materials and can be recycled.

I will also re-use as much as possible. All suppliers we use ship to us in plastic free packaging, and I will re-use where possible to ship to our customers.

Product Packaging

The vast majority of our products are plastic free and we are proud to stock some brands whose entire ranges are plastic free. You will notice however that a few products have plastic component to their packaging like plastic pumps for example. We understand it is important to reduce plastic hope that our company will support you to make plastic free choices wherever possible.

All our shipping packaging is plastic free, as is the packaging suppliers use to ship their products to us.

Referral Scheme

If you refer a friend to Astris and Green using the referral scheme, you will receive a £5 voucher to use on the site once they have placed an order meeting the minimum spend requirement of £25.00.

There is no minimum spend to redeem your voucher as a referrer.

To receive the £5 off your first order via a referral sent to you by a friend, you must use the link sent with the referral and spend a minimum of £25.00.

Any other questions, please email hello@altereko.co.uk

Returns

If you aren't completely satisfied & wish to return a product, please email hello@altereko.co.uk with your order number, item you wish to return and the reason for the return. All items must be returned within 28 days.

We will then contact you to arrange collection of the item. Once we have received this, we will refund you less postage.

Please note, all returned items must be unopened and in good condition, otherwise a return may not be possible.  

Due to the personal nature of some of our items, it may not be possible to return them to us, which is why we ask you contact us prior to any return being made.

If you are unhappy with a product for any reason, please email us, hello@altereko.co.uk, with the product name, order number and details of the fault. We will get back to you asap to discuss and resolve. 

Shipping

We offer free delivery on all orders over £30.

Delivery cost is £3.49 

All orders received by 4pm will be posted next business day on a standard 3-4 day delivery schedule.

We currently don't offer next day delivery due to the Covid-19 situation, but we will continue to review this.

At the moment we are shipping to the UK only.

Didn't find what you were looking for? Please email hello@altereko.co.uk